| l |
i |
Table of Contents
FAQ's
About ASMA Management Solutions Training
About LIVE Online Training
Technical Questions
General Questions
|
i |
l |
Frequently Asked Questions (FAQ's)
|
About the Automotive Shop Management Academy ™ Training
What LIVE Online workshops does ASMA offer?
What other workshops does ASMA offer?
Will you be offering classes in my local area?
Are your five-day workshops all-inclusive?
About LIVE Online Training
What is LIVE Online Training?
Do I get any training materials (like workbooks) with these online classes?
I didn't receive my materials, where do I get them?
Is it all right for other employees to participate in the online sessions?
What should I do if I miss an online training session?
Technical Questions
What are the minimum system requirements to participate in the online sessions?
I read the system requirements and I don’t have everything that you have listed. Will I have problems participating in the online sessions?
Why would I need a high-speed (e.g. Cable, DSL) Internet connection?
Do I have to have an email account?
I don’t have Adobe Acrobat Reader. What should I do?
How do I install the Training software?
How do I make sure that JavaScript and my cookies are enabled?
How do I connect to the teleconferencing call?
Why do I need a speaker phone and a headset?
How do I log-in for an online training session?
I don't see the class I'm supposed to be in, where is it at on the Training site, and how do I log on?
Help! I forgot my user id and/or password.
General Questions
I don’t see my question here. Where can I get my question answered?
About the Automotive Shop Management Academy™ Training
What LIVE Online workshops does ASMA offer?
To view a list and workshop descriptions for the current ASMA Live Online Training Workshops being offered, visit the ASMA LIVE Online Training page.
(back to top)
What other workshops does ASMA offer?
To view a list and workshop descriptions for the current ASMA Classroom and Field Training Workshops being offered, visit the ASMA Classroom Training page.
(back to top)
Will you be offering workshops in my local area?
Please view the ASMA Workshop Calendar for more information about workshops offered in your local area.
(back to top)
Are your five-day workshops all-inclusive?
Yes. For more information, visit the ASMA Classroom Training page. Choose from the list of the current workshops offered to learn more.
(back to top)
About LIVE Online Training
What is LIVE Online Training?
Using advanced technology, attendees of the LIVE Online training sessions interact directly with ASMA's instructors and other workshop participants. Participants will be able to see the presentations live on their computer monitors. The only things needed to participate are a telephone, a web browser, a high-speed Internet connection and Adobe Acrobat for PDF viewing.
Participants of the LIVE Online sessions receive the same high quality training experience that ASMA has become renown for in the industry. The sessions are complete with workbooks, LIVE participation, workshop instruction, question and answer sessions and accountability of action planning and implementation. With small class sizes, it is as if online participants receive personal instruction in whatever location they desire. View the latest LIVE Online training on the ASMA Workshop Calendar here.
(back to top)
Do I get any training materials (like workbooks) with these online classes?
Yes! All LIVE online training sessions are complete with all the materials you need for the class. Before the start of the session you will be e-mailed the Acrobat Reader pdfs of the workbooks and other training materials specific for that class.
(back to top)
I didn't receive my materials, where do I get them?
If you do not receive your training materials the day before the session, please email adminsupport@rloconnor.com or call toll-free 800.755.0988 and one of our Client Services representatives will assist you.
(back to top)
Is it all right for other employees to participate in the online sessions?
Yes. Other staff in the shop may gather around and listen and view the presentation along with the employee who is paid for the session. However, they will not receive AMi credits.
(back to top)
What should I do if I miss an online training session?
We strongly encourage all participants to make every effort to not miss a training session. However, if you know that you will not be able to attend, please call Client Services at 800.755.0988 as soon as possible so that we can make the necessary adjustments and re-schedule you for another session.
If you unexpectedly missed a class session, please call Client Services at 800.755.0988 to receive instructions on what to do.
(back to top)
Technical Questions
What are the minimum system requirements to participate
in the online sessions?
• Windows 2000 or XP
• Pentium III 500 Mhz or higher
• Microsoft Internet Explorer 5.x or higher, or Mozilla Firefox 1.5.x and higher
• 128 MB RAM (256 MB RAM for Windows XP)
• JavaScript and cookies enabled in browser
• DSL/Cable Internet connection (BLIG members may use Dial-up)
• 802.11-compliant Wi-Fi capability is recommended
• Dedicated Email Account w/10MB Storage
(not a free web-based email provider)
• Speaker phone (with headset is recommended)
• Calculator
• Adobe Acrobat Reader
• Quiet/Noise-Free Environment
(back to top)
I read the system requirements and I don’t have everything
that you have listed. Will I have problems participating
in the online sessions?
In order to have an optimal training experience with minimal to no glitches, we strongly recommend that you update your computer system to the minimum system requirements.
Below are links to download the latest (free) software:
Adobe Acrobat Reader
Microsoft Internet Explorer
Mozilla Firefox
(back to top)
Why would I need a high-speed (e.g. Cable, DSL) Internet connection?
We highly recommend that if you are currently using a dial-up connection, to upgrade to a high-speed connection such as DSL or Cable. Because the training is LIVE and delivered directly via an Internet connection to your computer as it happens, to avoid any lags that may occur (as it happens more frequently in dial-up) - DSL, Cable or higher-speed connections is recommended to give you a smoother, less-interrupted training experience.
(back to top)
Do I have to have an email account?
Yes. When you are registered for an online training session, your user ID and password and all other essential information about that class session is emailed to you. All training materials are also sent via email. If you do not have an email account, please obtain one. Without an email account you will be unable to participate in an online training session.
(back to top)
I don’t have Adobe Acrobat Reader. What should I do?
Adobe Acrobat Reader is an essential tool that you will need in order to view and print your class session materials. If you do not have it, please click here to download this free software.
(back to top)
How do I install the Training software?
Go to the Training Site and click on the Setup link on the left of the browser window. Click on the link titled Meeting Manager. In the center of the window you'll see a Setup button. Click it and it will begin the setup procedure for the Training software. You must choose Yes to any security warnings that appear. Depending on the speed of your internet connection, this installation may take anywhere from less then a minute to ten minutes or more so be sure to setup the Training client software BEFORE the day of your scheduled session. Click OK once the software has been installed.
(back to top)
How do I make sure that JavaScript and my cookies are enabled?
In Internet Explorer:
To enable cookies –
|
1. |
On the Edit menu, click Preferences.
|
|
2. |
Under Receiving Files, click Cookies.
|
|
3. |
On the “When receiving cookies” scroll menu, select “Never ask.”
|
To enable Javascript –
|
1. |
Select Internet Options from the Tools menu.
|
|
2. |
In Internet Options dialog box select the Security tab.
|
|
3. |
Click Custom level button at bottom. The Security Settings dialog box will pop up.
|
|
4. |
Under Scripting category enable Active Scripting, Allow paste options via script and Scripting of Java applets
|
|
5. |
Click OK twice to close out.
|
|
6. |
Hit Refresh.
|
In Netscape
To enable cookies –
|
1. |
From the Edit menu, click Preferences.
|
|
2. |
In the Preferences dialog box, from the Category window, click the arrow icon in front of Privacy & Security, and then click Cookies.
|
|
3. |
From the Cookies section, click to select Enable all cookies, and then click OK.
|
To enable Javascript –
|
1. |
Select Preferences from the Edit menu. |
|
2. |
Click Advanced. |
|
3. |
Check both Enable Java and Enable JavaScript |
|
4. |
Click OK. |
|
5. |
Click Reload. |
(back to top)
How do I connect to the teleconferencing call?
When you sign into the meeting you will be presented with a pop-up window on your browser telling you the phone number to dial, meeting number, and your attendee ID number. This information is very important so write it down! It will be needed to sign in and reconnect to the teleconference if you get disconnected and we cannot supply your attendee ID number to you if you lose it.
(back to top)
Why do I need a speaker phone and a headset?
In order to hear the instructor during the online training session, you will need a speaker phone with a headset. The online training sessions utilize the Internet (to see the presentations live in your web browser) and the telephone to listen and speak to the instructor and other participants. You will need a speaker phone if you are having other staff in your shop participating in the session so they can hear as well. If you are the only one participating from your shop, then we strongly recommend that you use a headset to minimize background noise and enable you to hear the instructor and other participants clearly.
(back to top)
How do I log-in for an online training session?
Click on the “Online Training Log In” button (located on the Professional Service Advisor Development Program™ website home page and at the top of all the Professional Service Advisor Development Program website pages). This should take you to the training website with today’s date displayed. If today’s date is not displayed, you can select the date by clicking on the Calendar button and clicking on today’s date on the Calendar pop-up window.
Once you see today’s date, click on the name of the class session that you are registered for. The system will prompt you for your password (which should have been e-mailed to you prior to the start of the session). Enter your password and click OK. The class session page will appear (with the name of the class, time of the class, the teleconference number to call, etc.). At the bottom of this class page there is a “Join Now” button. Click on this button to join the class session!
(back to top)
I don't see the class I'm supposed to be in, where is it at on the Training site, and how do I log on?
Once you're on the Training site, you should be on the correct date already. If not, you can browse days until you get on to the correct date for your training. Once there, you are to find the listing for the class you are registered in, then click on it. This will then prompt the system to ask for your password. You are to enter it and click ok. Class info will then pop up, (i.e. name of class, time of class, teleconference number to call, etc.), there will be a button below this info that says "Join Now," click this to join the meeting!
If you need further technical support, please email adminsupport@rloconnor.com or call toll-free 800.755.0988 and one of our Client Services representatives will assist you.
(back to top)
Help! I forgot my username and/or password.
Please email adminsupport@rloconnor.com or call toll-free 800.755.0988 and one of our Client Services representatives will provide you with your username and/or password.
(back to top)
General Questions
I don’t see my question here. Where can I get my question answered?
For questions, please email adminsupport@rloconnor.com. For urgent/immediate help, please call 800-755-0988.
(back to top)
|
|
|
Automotive Shop Management Academy™ – Service Advisor Academy™ – Bottom-Line Impact Groups – 
